How can we help?
We're here to make sure Addlify Finance works perfectly for you. Reach out by email or browse the resources below.
Email Support
For questions about licenses, activation, billing, or anything else. We respond within 24 hours on business days.
support@addlify.uk →Lost Your License Key?
If you've lost your activation key, you can recover it instantly using the email address you registered with.
Recover my key →Blog & Guides
Step-by-step articles on MTD ITSA, VAT Returns, e-Factura, SAF-T D406 and Excel add-in usage. Blog is currently Romanian; English docs at docs-finance.html.
Browse articles →Billing & Subscriptions
To cancel, upgrade, or update your payment method, log in to your Stripe customer portal or contact us.
Contact billing →Frequently asked questions
How do I activate the add-in after purchase?
After payment, you'll receive an email from noreply@addlify.uk with your license key. Open Excel, go to Insert → My Add-ins → Upload, select the manifest file, then paste your key at the activation screen. The whole process takes about 2 minutes.
The add-in says my license is expired. What do I do?
If you have an active subscription, this is usually a temporary sync issue. Try the following:
- Close and reopen Excel
- Ensure you're using the correct license key (recover it at the recovery page)
- Check that your Stripe subscription is still active
- If the issue persists, email us at support@addlify.uk
Can I use the add-in on multiple computers?
Yes, within your plan's device limit (Solo: 1 device, Pro: 2, Cabinet: 2 per user, Enterprise: unlimited). Each device is registered to your license. To move your license to a new computer, a confirmation email is sent to the address you registered with — click the link and the transfer completes instantly.
How do I cancel my subscription?
You can cancel anytime by contacting us at support@addlify.uk. Your access will remain active until the end of the current billing period. There are no cancellation fees.
HMRC API call failed — what should I do?
HMRC's MTD endpoints occasionally return 503 or rate-limit errors, especially around submission deadlines. Our add-in caches your OAuth token and auto-retries with exponential backoff. If a submission keeps failing, take a screenshot of the error in the status bar and email support@addlify.uk — we usually identify the cause within an hour.
ANAF CIF lookup isn't returning results. Why?
ANAF's webservice is occasionally unavailable. Our system caches results for 24 hours, so if a CIF was looked up recently you'll see the cached data. If the CIF is completely new, please try again in a few minutes or contact us.
I didn't receive my license key email. What should I do?
First, check your Spam / Junk folder for an email from noreply@addlify.uk. If it's not there, use the key recovery page to have it resent. If you still can't find it, email us and we'll resolve it immediately.